Guest Services Representative

Job Description and Responsibilities

Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."
Committed to providing an exceptional Customer Experience. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. 

SPECIFIC RESPONSIBILITIES:

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities.
• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service.
• Interact with shoppers and retailers in a courteous and efficient manner.
• Sell shopping centre gift cards.
• Project a positive attitude over the telephone and in person.
• Develop and maintain strong relationships with retailers and educate them about the centre's services.
• Assist guests by providing directions/information, answering questions, and performing other centre specific services as assigned.
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs.
• Conduct all service functions of the Customer Relations/Guest Services kiosk.
• Assist with promotional events as required.
• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
• Participate in special projects and assumes other duties and responsibilities as assigned.

Experience Requirements